Testimonials

5.0

Shelleen weaver

16:36 12 Jul 23

Integrity is a big deal.We hired Tri-County to install a sewer system for an in-law cottage build on our property. Things went very smoothly, and I even appreciated how patient and kind their employee was to our very inquisitive 11 year old son.As with any project, sometimes mistakes can happen. In our case, miscommunication between a Tri-County employee and another contractor that needed to use the open trench, caused the trench to be closed before it should have. Now another trench needed to be dug, as not to dig up or break the lines Tri-County had installed, and it's a pricey job to dig here due to the fact that we are sitting on so much rock. This was an expensive mistake, certainly the kind of thing that would have been easy for everyone involved to just point the finger at each other, and leave us with another expense.We had never worked with Tri-County before, so I had no reference as to the kind of response I would get, but I felt like I had to call and explain to see if there was something that could be done. Not only did Brent (the owner) patiently hear me out, but he thanked me for communicating with him.After looking into it and confirming with his team what had happened, he immediately came out to see the site for himself, and make a game plan to correct it. He ended up hiring an excavator, at his own expense, to open another trench for the other contractor to use.I cannot tell you how relieved and grateful we were to have hired a company who not only does excellent work, but also has a high level of integrity. It's one thing to read reviews about the good quality work that a company does, and Tri-County has plenty of them. But it's a whole other level of assurance to know that you are dealing with a company ran by a man of integrity, and that if something goes wrong, as things so often can - (we are human beings after all) - that they will be fair and honest.In summary, our experience is that Tri-County employees are kind and do great work, but you can also rest assured that by hiring them, you will be dealing with a company you can trust. I've already hired them again for another smaller job, and highly recommend them to anyone.Thank you Tri-County for your hard work, the excellent job you did, but most of all, your integrity - it's no small thing.

Alexander Hambleton

21:01 09 Jan 23

I've used Tri-County for several projects from a full replumbing of a bathroom to support a renovation to simple leak repair. They always provide excellent service and quality work. The team always makes sure that you are satisfied with the work. I would highly recommend them for any plumbing or sewer needs!

josh stoltzfus

00:49 04 Jan 23

Great people and service!!! Our well didn’t work anymore and James came out the next day and did a great job repairing the problem! Would definitely recommend this business! Thanks for your service!

William Mc Millan

11:31 25 Nov 22

Second time using them. First time was 2020. Needed new pump. Whole transaction was quick and easy and not too costly. This time pump was humming and running all the time. Service man came quickly. Problem had stopped but system was checked out. Only reason could find. This time of season well water level is low. Axis tilt of earth and all that. So pump went without water for small time causing the humming and pump to run. By time I had reported it pump was already fixing itself. Pumping til system got back to normal. Was just a normal service charge and no major problem. Glad they where here to help with this problem. Eased the wife's worries.

Rick Wood

17:42 04 Oct 22

I have been using Tri County for over 4 years and they have been great to work with. I bought a house last year and they have been here multiple times for a new kitchen sink install, sump pump install, water neutralizer install, dishwasher install, septic back up and various other things as they come up. They are always professional and the results have been exactly as expected. I highly recommend them.

Marissa Pawlowski

09:37 23 Sep 22

We woke up to no water and by 7:30AM, Tricounty had returned our call and scheduled someone to come to our home. They were on time, upfront about cost, and were able to repair our well that same day. Recommend!

Marcus Horning

11:42 08 Apr 22

We are more than pleased with the service and professionalism of Tri County! So far our new softener/neutralizer is working great. Thanks!

Valerie Jenkins

19:26 11 Feb 22

I called because my sewer was clogged. The person who answered the phone took my information and said someone would be calling me shortly. I received a call from Andy who came out and assessed the situation. He decided the best plan to clear the clog and proceeded to do it. He checked and rechecked the pipe to make sure it was clear. He did an excellent job.

Paige Pyfer

14:40 04 Feb 22

We had a great experience with tri county, specifically Matt. After calling tri county they were super responsive and sent matt out right away. He was super professional and went above and beyond to get us water again. Our water issue was fixed and he took time to educate us on our well system to prevent a similar issue from happening. Thank you Matt!

Mike Malinowski

18:29 27 Jan 22

Matt installed two faucets and repaired a small leak. He was fast, efficient, professional and pleasant. As good as it gets ... highly recommended

Lauren Downey

18:20 27 Jan 22

They were very good. And very polite and always reminded me to call if we needed anything else.

Steve Pentek

16:09 06 Oct 21

Tri-County Water is a very responsive and professional company. All of the people are always friendly and courteous. It's so nice to have an actual human answer the phone too!I needed to have a pressure reducing valve (PRV) replaced and have some of the plumbing around it and my water meter reconfigured so everything would nicely fit in the available real estate, which was inside a wall cavity. Quinton did a very nice job with the work. Everything is working well and I'm happy with Tri-County's services.

Marc Koenig

19:17 15 Sep 21

They installed a water treatment system for me. The installers went above and beyond to make sure the install was neat and clean. They accommodated all of my needs. My plumbing wasn’t finished yet during their install. They made sure the rest of the plumbing could be done with ease.

Little Gamer2012

00:23 03 Jul 21

Quinton very nice, pleasant , knowledgeable and will recommend this company to my friends and family.

Waverly Holmes

09:38 02 Jul 21

The service was excellent. I was told everything I needed to know in case I needed future repairs or replacement. The technician was professional and answered all of my questions.

Henry Driller

17:39 01 Jul 21

Tri-County went above board in my opinion to address our leaks coming from our outside well. They dug up and broke up stone that was blocking and holding water back. They also replaced a major section of our sewer pipe inside and put in a brand new 32-gallon well pump. They also repaired an outside pipe and was very thorough in their work.

Dan Robbins

15:35 23 Jun 21

If you’re in need of a quality and professional company to handle your plumbing needs then Tri-County Water is the one to call! Great work, done efficiently the first time, by polite and competent people.

Sierra Plourde

23:17 16 Jun 21

We had extensive septic issues. We initially thought it was a clog, come to find out there was a collapse in the piping and we needed about 100 feet of new piping done. My husband and I are new homeowners as well as new parents, also expecting a second in the fall, so we have limited experience as well as limited resources for this situation so far. However, the guys that we worked with were not only patient with us, they explained everything happening, made sure we understand, and always checked with us to get an "okay" before moving forward. Not only that, with our limited means, we weren't entirely prepared to dish out the expenses needed for this type of repair, and while the cost wasn't nearly as bas as we thought it would be, it was still more than we had. However, we were able to work out a payment plan with the company in order to make sure the work got done, they got paid, and we didn't go under. This company is more family friendly than I ever would have expected, and they are definitely in my book in case we ever have future work to do.

John Huber

11:42 24 Apr 21

We have used this company many times the past and again recently. They are easy to deal with, the service is always top notch, and they are always arrive on time. Quinton is very friendly and very professional, and makes sure that everything is right before he leaves. They are a pleasure to work with.

Shard1

15:59 14 Mar 21

These guys are lifesavers literally. Me and my family were so depressed about our water problems and they didn’t stop till it was fixed. I can’t thank them enough if you are searching for help with a problem these are the guys.

John Skrabak

14:49 04 Feb 21

These guys are the BEST at what they do (and that's practically everything except carpentry and roofing!)

Lavinia Halloran

23:07 27 Jan 21

They were so very considerate of my difficult personal situation at the time of the install. I am so grateful to Dan for all that he did to help me at the time. The guys on the work crew were in professional and polite. They did great work in only a few days to complete the entire job.Very pleased and highly recommend this company!

Raphael Bertrand

13:02 18 Jan 21

Quinton was great and really helped out on getting my familiar with my water filtration system. Really appreciate the time he took walking me through everything. Will definitely be using Tri-County Water for future needs.

Pomsky

23:07 11 Jan 21

Very professional, extremely nice and thorough. They installed a berm filter and a new water softener for my home today. They are very nice people and even called hours later to check up on how everything was doing. I can highly recommend them. They did an excellent job and explained everything in great detail.

Kevin

14:52 07 Dec 20

I am extremely satisfied with this company! They start your interaction with them by having incredibly polite and helpful staff (I spoke with Natalie) and I was lucky enough to have someone out quickly considering I called with an emergency.I have used their services twice now and was lucky enough to have Quinton (their tech) out each time. He was professional, full of information, and there to help you as a homeowner. Nothing extra was pushed onto me because they want to FIX YOUR PROBLEM, not scam you into things you don't need (Which is a breath of fresh air). One of my fixes even came with an included follow up appointment covered by the initial installation. (AMAZING!!!) I definitely feel like my money was well spent with this company and even though I hope to not have any other emergencies in the near future I know that I have a reliable group I can depend on. I plan to use Tri-County Water Services for a long time to come, you cannot go wrong calling them in for your plumbing needs!

Kate Ivers

15:55 27 Sep 20

Jimmy was great! He arrived within about an hour of my initial call! He was respectful of our home on a rainy day wearing shoe coverings. The invoice was detailed and honest, even listing the things we already had (our own pipe fittings and already had the access panel removed.) They let me know upfront the emergency fee which was nice! Not bad pricing for the labor either! Jimmy was very knowledgable! We will definitely be calling TriCounty for our next plumbing needs!

Paula mcclintock

21:12 26 Aug 20

Everyone was very good and was respectful

Bud Herman

14:23 21 Aug 20

I have had the pleasure of working with Tri-County on many projects throughout our facilities. They have installed kitchen cabinets and sinks, replaced a leaking water heater, investigated a sewer gas smell and found a dry drain trap above one of our bathroom ceilings, repaired and replaced outdoor lights, installed electrical receptacles and lighting and repaired and performed maintenance on our emergency generator. Every one of the Tri-County staff have been very professional and great to work with. Most of our contact has been with Joe Fisher, who has not only worked with us through Tri-County, but is a previous board member and taught electrical classes to our students. I highly recommend Tri-County for any plumbing and electrical needs.

Kathryn Michalowski

11:12 09 Aug 20

Extremely quick response to initial contact and service call provided in a very timely fashion. Top notch and very customer oriented.

Devin Angiulo

12:14 06 Aug 20

My service guy Jim was on time, very kind and knowledgeable. Explains everything in detail and answered all of my questions. Very professional. Didn’t try to push sales. Very happy with my experience! Highly recommend!

Linda Flegal

19:32 22 Jul 20

Jim came out late at night, when we had a house full of company, and replaced our well pump and the wire, we are so thankful that he did. He did a great job, was knowledgeable and professional, and he is our hero!!

Tara Balla

13:18 22 Jul 20

I have been using Tri-County Water services for years now after researching and speaking to many companies locally...they are top-notch! Service is impeccable, they go above and beyond each and every time. They fixed a little water problem I had while on site installing a new system that they did not have to just to be kind. Techs are always knowledgeable and have time for small talk, they make you feel like you are their most valuable customer. Recommend them over and over!

Paula Mcclintock

23:39 25 Feb 20

Everyone has just been great especially when it comes to paying the bill some companies would not be so willing 2 work with their clients your workforce does a great and professional job

Vicki Shay

18:34 03 Jan 20

Prompt service, extremely qualified and more than competent service person, AND he was polite and respectful! We couldn’t be more pleased and satisfied!

AnnE Private

12:54 20 Dec 19

Customer service and doing great work seem to be their top priority. We hired Tri-County Water Services for a whole house generator, water treatment: pH neutralizer & water softener. Had a BA water leak and arrived shortly after calling them. This type of service is hard to find these days which is unfortunate, keep up the great work Tri-County Water!!!!

Mark Bainbridge

14:44 06 Nov 19

The whole experience was great. From the estimate to the installation. The pricing was very good. Very knowledgeable people from the estimate to the installation. I asked a lot of questions and got all of them answered. Jim was great. I'm happy with everything.

Lynn Miller

13:40 06 Nov 19

Wonderful service from the receptionist to the technician. They were prompt at getting someone out and they did a great job. Highly recommend.

M Archer

14:02 26 Oct 19

Tri-County is excellent. Everyone is friendly and knowledgeable. They take the time to make sure everything is clearly explained and understood. We have used them for both septic and well/plumbing services. The work is always done correctly and efficiently. We are extremely happy and would highly recommend this company.

Jo Supplee

14:03 30 Aug 19

After experiencing air in my water lines, I contacted Tri-County Water Services to diagnose and repair the problem. Quinton arrived promptly at the appointed time and performed a quick assessment. As there could be several causes, an appointment was made to return to further assess each potential cause. Unfortunately there was a leak between well head and the house, which required the line be dug up and replaced. Quinton, along with his helper, took care to remove perennials and shrubs before digging. He subsequently checked and re-checked the lines for leaks and properly adjusted the pressure tank, switch, etc. to ensure all was functioning properly. After back filling the area, he carefully raked, seeded and covered the effected area with straw, minimizing damage from excavation. Quinton was, at all times, very professional and respectful toward an anxious homeowner. I sincerely appreciate his honesty and competency and will certainly use this company again in the future. I highly recommend Tri-County Water Services to anyone experiencing well/plumbing problems. (Third pic taken 9 days later..grass is up)

Mark Ohi

16:25 28 Aug 19

I have known and called this company for over three years. Without fail, they are quick, knowledgeable, courteous, and very reasonable. I always learn something from our encounters and recommend calling them.

Robert Clauhs

13:50 28 Aug 19

I contacted Tri-County Water Services, Inc. regarding a leak in my main water supply located before the main shut off valve. The receptionist was very polite and able to accommodate our needs immediate. She scheduled us for service within hours of my initial call. The plumber, who arrived within the original time frame, was professional and courteous. He repaired the leaking section of pipe and added a new shut off valve. He took the time to explain the cause of the issue and provided suggestions for future potential concerns. Additionally, he flushed the pipes and addressed a clog that formed in the kitchen faucet. The initial quote was reasonable and the repair invoice was fair. I would highly recommend Tri-County Water Service, Inc. for consult and plumbing repairs.

Bonny Hirpo

12:44 26 Aug 19

Very professional and friendly. Were able to come within 2 days for a non emergent problem. While they were here gave us estimates on other work we needed done. Very happy with the work that was done.

Daniel dryja

22:26 16 Jun 19

I'm happy I chose them to maintain my new septic. A large invent requires the right people to help you take care of it. Brent is a high class, willing to help kinda person. He will go above and beyond every time. Example, had a broken pipe for my outside faucet. They need running water to do the services to my system. The on site tech fixed my plumbing issue on the spot, got my water up and running and finished my septic service in no time at all. Prices are extremely reasonable, and they know ever situation is different. They adapt to their customers needs and make it happen. Great people!

Next Reviews

I am extremely happy with the courteous, prompt service I have received from Tri-County. Everyone has been so nice & so very helpful with all my plumbing & water treatment problems these past few months. They’ve offered reliable service & solutions to the numerous issues I’ve been encountering. I highly recommend them for all your plumbing needs. Family businesses are the best!

Terry Malany

Can't say enough good things about Tri-County. We have used their services for a few years now. They have done work on both our rental property and our personal home. From water heater replacement to in ground pipe work they have always provided great service at very reasonable pricing. So happy I found them and do recommend their services to others.

Brie Doscher

We had a great experience with Tri-County Water Services . We contacted them about a water treatment system, but they ended up doing much more for us, including some plumbing repairs and moving a hot water baseboard for us. The team was very personable and diligent! They arrived when they said they would and put in 2 long days of work until all the work was completed. They answered all of our questions, and were very conscientious about covering shoes before they went through our house. We would not hesitate to call them in the future, and HIGHLY recommend them!!!

Peggy Stofik

Joe was absolutely amazing! He made sure to lay tarps down literally everywhere he walked (even though I told him that he didn't have to). Also, he kept the appointment even though his daughter was in active labor! Reliable, trustworthy and an all around nice guy!

Wendy Gayle

Tri-County Water Services did a wonderful job installing our whole house generator from providing us with a detailed estimate to a thorough cleanup after the installation was complete. The site men, Joe and Jimmie, were prompt and articulate in keeping us updated and informed about progress in the installation. I would absolutely recommend Tri-County Water Services to any family member or friend.

Gale Davis

Jimmy did a perfect job in changing the charcoal and RO filters. He also did a check of the dual backflow prevention assemblies. As usual, Tri-County Water Services did a 1st rate job! I highly recommend them!

Lawrence Catti

To be honest, it's refreshing to find a contractor who does what they say they going to do, when they say, and at the price they say. Nice job and than you for helping us out in our time of need!

David Latinski

We had no water pressure In our home my husband called Tri county water services we were wowed by the prompt response from Brent and professional services performed by Quinton and Joe . In just a short time we had full water pressure again. We highly recommend this company.

Katrina Manko

Dan (owner) has advised and serviced us multiple times, as have others on his team, and all have been excellent to work with. Everyone associated with Tri-County Water is professional, knowledgeable, informative regarding options to fix the problem, and helpful in answering our questions. Emergency service 'saved the day' on a Friday evening. We highly recommend Tri-County Water!

Kristin Guiliano

The Tri-County team is amazing! We have hired them for all of our plumbing needs. From replacing our entire 180ft sewer line, to most recently replacing frozen/burst pipes in our laundry room on very late notice. Every time, the team has been professional and respectful. I highly recommend this company!

Tessa Kovick

After moving into our first family home we had some unexpected issues. The original homeowners, using a different company, had to shock the well before closing because Coliform Bacteria was found and retested clean after the shock a week before closing. The day we moved in we saw our water was dirty brown with sediment which we chalked up to the initial shock and waited for the water to clear which it never did and I had a gut feeling the bacteria was back. After first contacting the company who did the initial shock and having them come out for an assessment , I just didn't feel comfortable using them again for our issue so I searched for a company with good reviews and pricing and thank goodness we found Tri-County! I had them retest for bacteria and of course it was back so Tri-County wanted to reshock and on top of that put a bug cap on the well (which we didn't have and the bug cap keeps the insects from falling in the well which causes bacteria to grow). Our water has been bacteria free since the shock and bug cap. Also before we found Tri-County our water was brown and had sediment so after Tri-County shocked our water we tested acidic and high in iron so they went over the best options for us. We settled on a Water Softner plus Nutralizer plus a Sediment Filter, which has worked amazingly! Our water is finally clean and we aren't worried about drinking and cooking with it. Tri-County has always come on-time everytime with professionalism and kindness. We can't say enough good about Tri-County and highly recommend them!!! Thank you to everyone from Tri-County including those we personally worked with: Brent, Quinton, Dan and Brianna!

Pamela Stearne

The team at Tri-County is quick to respond, very reasonably priced, and excellent in their work! We've had them out twice in the last year for 2 different issues and they've been great! All workers are trustworthy and even included our curious toddlers in conversation! There is no place better, call them!

Lamar and Grace King

From my initial phone call with Brent, I felt relieved that I had found a professional company to handle my plumbing emergency in a pinch. Quinton and another gentleman (unfortunately I did not get his name) called when they said they would and arrived to my residence on time. Being a relatively new homeowners, I didn't quite know what to expect but they far exceeded expectations! They were polite and took great care to make sure they didn't track any dirt through the house. Although it was towards the end of the business day, they answered all of my questions with patience and extensive knowledge of their field. My issue was resolved and I will happily use them again in the future. I would recommend their services to anyone in the area without hesitation. Thank you Tri-County!

Sara Rupert

I was referred to Tri-County Water by a friend and was happy that I called them. I spoke with Brent and explained that my water has a strong chlorine smell that I wanted to get rid of. He set up an appointment for me to meet his dad, Dan at my home the very next day for him to have a look and give me an estimate. By the end of that afternoon, I had a very reasonable estimate and Brent followed up to go over everything and answer my questions. We set up the installation of a carbon filter for the next week. On the day of installation, the technicians arrived on time and were careful to cover their feet and put tarps down on my floors. The installation was done in the amount of time specified, the guys were very friendly and explained everything to me in detail. I had a great experience with everyone I dealt with at Tri-County Water and am very happy that they solved my water problem.

Theresa Roberts

Tri-County are amazing. They've done several jobs for us, including installing a water softener system, and replacing the sewer pipe connecting the house to the sewer. Their work is done to very high standards, their employees are prompt and respectful, and they are very transparent. Bottom line, they take very good care of their customers. I will always work with Tri-County in the future, and I will continue to recommend them to friends and family.

Ryan Kovick

Peggy S.

The company contacted me immediately following a request and serviced on the same day. The owner followed up on the very next day to ensure everything was done satisfactorily and made some additional recommendations.

Kathryn M.

I used them to install public water hookup. Everyone was great, good communication, friendly, and work was completed timely.

Rich K.

The work was done cleanly, efficiently, and satisfactorily. Questions were answered, the workings of the system were demonstrated clearly. I would recommend Tri-County to anyone.

Sandra O.

I had a sewer line coming out of my house (and into the main line) clogged up. The folks at the company not just solved the problem by did so by saving me thousands of dollars. The line was clogged by a paving company that simply dumped asphalt stones into a sewer riser and covered it with asphalt. The folks managed to discover the riser cap under the asphalt and unclog it, instead of offering to excavate the line (which would be a typical option costing at least a few thousands). Through the entire process of problem resolution the company rep stayed in touch with me giving updates and advising on best course of action.

Alexei K.

I received a call from Brent within a few hours after calling HomeAdvisor and explained my problem with my well. The job was estimated and work completed within three days. It looks great, the work done and the staff were exceptionally great that came out do to my work on the well. I would highly recommend this company and plan to use them in the future.

Dakesha C.

Brent From Tri-county was not only great to work with, but he had creative suggestions and innovative approaches to my problem. He will definitely be on the short list of people I contact when septic problems arise.

Tom D.

Brent was wonderful. Very helpful and fair. I will definitely use this company for my future needs.

Valerie C.

Few things in life are as scary as waking up to the smell of gas in your house. In our case, since we don’t have gas service, we figured the smell had to be related to a septic system problem, which meant we were dealing with methane gas – something that can become explosive or can displace oxygen and cause sickness or even death.

Our first call was to our septic company who suggested we get a plumber to check lines and fixtures in the house. They recommended Tri-County Water in Parkesburg – and we are so glad they did.

First, it was a pleasure calling a business and getting a real person to talk to. We were able to explain the problem and were treated as a priority customer even though we had never used Tri-County before. They promised a technician would be at our home within a couple of hours. Quinton arrived earlier than promised – and he called ahead twice to let us know his ETA. When he arrived, he was courteous and professional and very knowledgeable. Since he had hands on experience with septic systems in addition to all kinds of other plumbing issues, we felt very comfortable that he would find and fix the problem. After checking several possible sources of the gas smell, Quinton discovered the cause – a worn out seal around the base of a toilet was allowing gas to escape into the house. He had everything he needed for the job – the parts, materials, tools, experience and know-how – and a very scary and potentially dangerous situation was quickly resolved.

We are very pleased with everything about our experience with Tri-County – from our first phone call with the office - to the fast response - to the technician who came to our home and did a quality repair job - to the follow up call checking that everything went well. Tri-County knows its business and it knows how to do business - starting with treating the customer’s problem like it’s their own problem. We would highly recommend Tri-County – and be sure to ask for Quinton.

Tom C.

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